We are in this together.
To our Myzone community,
We hope this message finds you healthy and safe. With the spread of COVID-19, we find ourselves in a time of global uncertainty. Our hearts go out to everyone impacted, and we will continue to operate in the best interests of our families, customers, and communities.
Thank you for being such an important part of our Myzone family. Now more than ever, we feel extremely grateful for our team of amazing associates and for you, our valued customers.
Please know we are doing our part in taking care of our Myzone community and are always here for you.
SHIPPING QUESTIONS AND UPDATES:
Will my shipment be delayed due to COVID-19?
With the safety precautions we have implemented at our distribution centers, we have experienced a slowdown in processing of orders, which is causing some shipping delays. We are committed to shipping your order as quickly as possible. You will receive a shipping confirmation email with tracking information as soon as the package leaves our facility. Thank you for your patience during these unusual times. Please know we are working to get your order to you as quickly and safely as possible.
I placed an order with expedited shipping. When will it arrive?
As Covid-19 continues to impact our communities, we may experience some delays beyond normal in getting your packages out to you within our estimated timelines, but know our express orders are receiving priority. Please refer to the carrier with your tracking number for updates.
What sanitation methods are you using at your fulfillment center for online orders?
The well-being and safety of our associates and customers is our top priority. We are taking steps in accordance with CDC guidance to maintain a healthy and clean environment in our distribution centers.
We are taking this day by day and are continuously following the guidance of the CDC, WHO, as well as local and government officials.
Thank you for your patience and understanding. We are all in this together.