You have questions. Myzone has answers.

This FAQ page offers help and support to both product and business enquiries alike.

From troubleshooting and system requirements, to software and hardware updates, you can find information to help you get the most from Myzone 

Myzone for business FAQ

What do I need to get started with Myzone in my gym?

How many Myzone belts will I need?

What are the minimum requirements to run Myzone?

What features should I consider before choosing my Myzone PC and licence?

How do I add my business’ logo, social media details, and other branding?

What happens after I purchase Myzone for my gym and community?

Myzone account FAQ

What is a facility ID / Community Code, and where do I find it?

How does Myzone calculate calories?

How do I edit my biometric data?

How do I reset my password?

How do I edit my Myzone belt ID?

Can I edit my date of birth and/or gender?

Myzone training app FAQ 

How do I connect my belt to the Myzone training app?

How do I upload a workout with the Myzone app?

How do I add connections?

How can I measure my fitness improvement over time?

How do I view my workout history?

Myzone belt / device FAQ 

When and how should I charge my MZ-3 or MZ-Switch?

How should I clean my Myzone belt?

How should I position the heart rate monitor chest strap?

When is it best to use the heart rate monitor on my wrist or arm?

Can I swim with my Myzone belt?

How do I pair Myzone to my Apple Watch?

How to I pair Myzone with my Garmin?

How do I pair Myzone with my Samsung watch?

Myzone workout FAQ 

How do I start and stop a workout?

How long does a workout need to be for it to record data?

How do I know if my heart rate zones are set correctly?

My workout didn’t upload correctly – can I add MEPs?


How do I troubleshoot my Myzone MZ-1?

How do I troubleshoot my Myzone MZ-3?

How do I troubleshoot my Myzone MZ-Switch?

What happens if my module won’t hold a charge or respond to charging?

I saw my workout tile but why didn’t I get my workout summary?

Billing, orders, and returns 

What is Myzone’s refund policy?

What is Myzone’s warranty exchange policy?

Where can I update my billing information?

Can’t find what you’re looking for?

Contact support or give your feedback through the help menu in the Myzone training app.